SFR Brighton Figure Quad Skates

RETURNS

You are welcome to return an unwanted item for a full refund within 30 days.

Should you want to return an item, for whatever reason, please read all of the following information first. Should you have any questions, please contact us.

 

REFUNDS

You are welcome to return an unused item for a refund within 30 days but please note the following:

• Items MUST be returned unused, with all original packaging intact and in a re-saleable condition.
• Items MUST be securely packaged using the original packaging
• We will not process the refund until we have physically received the item back and inspected it.
• Returns must be dropped off at the RollerCoast rink to a RollerCoast staff member in person at one of our disco's or contact us to arrange a return if we are not present.

Returns Address

RollerCoast Ltd.

54 Corran Esplanade,

Oban

PA34 5AB

**PLEASE DO NOT RETURN ITEMS AT THE VENUE OUTSIDE OF OUR SESSION DATES**

• Returns are usually processed within 7 working days but that can increase to 14 working days during busy periods. 
• Returns are made back to the same method used for payment.

FAULTY OR INCORRECT ITEMS

Should you have received an item that is faulty or incorrectly supplied, please contact our friendly team before returning your item:

Email roller-coast@outlook.com

 

How long do I have to return my items?

Here at RollerCoast we offer a 30 day returns policy that commences upon the day you ordered you products. Within this time you can return your unused/unworn goods for a full refund. Please note: Items that are returned after the 30 day period will be returned to you unless exceptional circumstances apply. 

 

Can I return my items?

We will NOT accept returns if;

• The item has been visibly used or worn.
• The item is marked or dirty in any way.
• The packaging has been lost, thrown away or damaged.
• The item has been damaged in return transit due to insufficient packaging.
• The item is over the 30 day returns period
• The item has been washed/laundered.

In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not use/wear the item you have received.

 

My item is faulty. What do I do?

In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We ideally need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received. However, you have 30 days from receipt of your item to inform us that your item is faulty.

If a manual is present please read these thoroughly to ensure the correct operation of the product.

If the fault persists please email roller-coast@outlook.com with a description of the fault and your order number. If you could also attach a photo of the area this could help speed up the process a great deal.  Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 3 working days.

How do I return my items?

You must return your items in person at the RollerCoast rink to a RollerCoast member of staff. Please view the address above & must only be returned to the venue at our session dates - please see website for details. Please contact us for more information if needed.

 

Can I return my product under warranty?

All products will come with a limited manufacturer warranty, most of the time this information will be with the product. Please check this information as some manufacturers will ask that you contact them directly. In most cases however you would be asked to contact the retailer.

In the event that you feel you can claim under the warranty, we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.

In some cases we may be required to contact the manufacturer for their expert opinion before a decision is made.

We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.

COLLECTION FROM RINK - FREE

RollerCoast Ltd

54 Corran Esplanade,

Oban

PA34 5AB

 

HAND DELIVERED TO YOUR DOOR - £1

As we have a third party supplier please allow time for order to arrive and then be delivered or collected